Please fill form out COMPLETELY

In order to fix or diagnose your problem we must be able to recreate the issue so we can analyze what is causing the problem. Please also upload your database (webtools > upload database) so we can use your data to test the issue that you are reporting. In many cases it's the data that is causing the problem and without your database we will not be able to give you answer or a solution to your problem.

IMPORTANT: Technical Support requests are usually reviewed during our normal support hours. (Monday thru Friday from 10:00 am to 7:00 pm EST) Once one of our Support Representatives reviews your ticket you will be notified by e-mail of their response and the ticket will be closed. If you need additional help with your issue, reply to the ticket and it will be reopened.

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Customer Number:    (located on the back of your CD case)

Email Address:  

What page of the program are you on:   Select One ---------- Program Installation Can't Open The Program ---------- Truck Maintenance Trailer Maintenance Driver Records Payroll Setup Payroll Booking & Billing Pickup & Delivery Load Board Dispatch Miles Income & Expense Contractor Load Information Address Book Routing Settlements Inventory Trailer Tracker Log Master Trip Sheet ---------- Other - Not Listed ----------

What happens / what does the error message say: (entire message exactly as it appears on your screen)

>Tell us EXACTLY what to do to create this same error with your database:

What version of Microsoft Windows are you using?  
(Right Click on My Computer and choose PROPERTIES)   Select One Windows XP Home Windows XP Pro Windows Vista Windows 2003 Server Windows 7 32bit Window 7 64bit

Possible Solutions Found:  

Does this error occur every time you do the exact thing described above?   Select One Yes No Sometimes Randomly